Privacy Policy

At Nevelle (“we”, “us”, “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on nevelle.co (the “Site”).

1. Information We Collect

We collect the following types of information:

a. Personal Information

Collected when you place an order or create an account:

  • Name

  • Email address

  • Billing & shipping address

  • Payment information (processed securely through third-party processors)

  • Phone number (optional)

b. Device Information

Automatically collected:

  • IP address

  • Browser type

  • Time zone

  • Cookies & tracking data

  • Pages viewed & time spent on the site

c. Order Information

  • Products purchased

  • Order date, order value

  • Shipping details

2. How We Use Your Information

We use your data to:

  • Fulfill and ship orders

  • Process payments

  • Communicate updates, confirmations, and support

  • Improve website performance and user experience

  • Analyze sales and marketing performance

  • Deliver relevant ads and retargeting

3. Sharing Your Information

We may share information with trusted third-party providers:

  • Shopify (store platform)

  • Payment processors (Stripe, Shop Pay, PayPal, etc.)

  • Fulfillment partners

  • Email/SMS marketing tools (Klaviyo)

  • Advertising platforms (Meta, TikTok, Google)

We do not sell your personal information.

4. Cookies

We use cookies to:

  • Keep your cart active

  • Improve personalization

  • Track analytics

  • Perform advertising & retargeting

You can disable cookies in your browser settings.

5. Data Retention

We retain order information for tax, accounting, and regulatory purposes unless you request deletion.

6. Your Rights (GDPR/CCPA)

You may:

  • Request access to your data

  • Request corrections

  • Request deletion

  • Opt out of marketing

  • Request portable copies of your data

Email us at support@nevelle.co.

7. Contact Us

Email: support@nevelle.co
Address: [Insert business address]

📘 Terms & Conditions (Nevelle)

Last updated: [Insert Date]

These Terms govern your use of nevelle.co and the purchase of products from our store.

1. Use of the Site

By accessing or purchasing from our website, you agree to these Terms.

2. Products

Nevelle may:

  • Change product descriptions

  • Adjust prices

  • Update formulas

  • Limit quantities
    Without prior notice.

3. Orders

We reserve the right to:

  • Refuse orders

  • Cancel suspicious/fraudulent orders

  • Limit quantities per customer

4. Billing & Account Accuracy

You agree to provide:

  • Accurate personal data

  • Valid payment information

  • Correct shipping address

We are not responsible for delays due to incorrect information.

5. Intellectual Property

All branding, logos, packaging, product photos, copy, and website assets belong to Nevelle.

6. Limitation of Liability

Nevelle is not liable for:

  • Allergic reactions

  • Misuse of products

  • Damages arising from website usage

Always patch-test before applying skincare.

7. Governing Law

These Terms are governed by the laws of Ontario, Canada (or insert your region).

8. Contact

Email: support@nevelle.co