Shipping Policy

1. Order Processing

Orders take 1–2 business days to process.

2. Shipping Times

Typical shipping estimates:

USA

  • Standard: 3–7 business days

Canada

  • Standard: 3–8 business days

International (if enabled)

  • Standard: 7–15 business days

Actual times may vary based on customs, weather, or carrier delays.

3. Tracking

Once shipped, you will receive an email with your tracking number.

4. Shipping Fees

Shipping rates are calculated at checkout.

Free shipping thresholds (optional):

  • Example: “Free USA shipping over $50”

5. Wrong Address Policy

We are not responsible for:

  • Packages sent to addresses entered incorrectly

  • Missed deliveries

If a package is returned to us, reshipping fees apply.

6. Lost or Stolen Packages

If tracking shows "delivered" but you did not receive it:

  • Check neighbors

  • Contact the carrier

  • Email us and we will assist

Nevelle is not responsible for packages scanned as delivered.

7. Preorders / Delayed Items

If items require extra processing time (e.g., product not in hand yet), it will be clearly stated at checkout.

8. Contact

Email: support@nevelle.co